How to Recover a Closed Account

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Martin_Stahl
ronis_good wrote:

Dear Chess.com support team

Was there any reason that my alt RonPerez123 got banned? Because i haven't played for two days in that acc and i played some games. Then when i was playing with a friend POOF! gone. Can you please do something about this???

If you look at the profile it will give you the general closure reason with a link to an article explaining that closure type

ronis_good

Is there any way I can get it back?? Because I'll need it for future plans

thanks

Martin_Stahl
ronis_good wrote:

Is there any way I can get it back?? Because I'll need it for future plans

thanks

You should have received an email on the address associated with the account with your options. One of those is an appeal. That is the only possibility of getting the account restored but the vast majority of appeals are not granted as the site doesn't close accounts unless they are extremely certain

Martin_Stahl
Clemeg1500 wrote:

Bonjour,

J'aimerais avoit une seconde chance pour mon compte clemo-u car j'ai vu une vidéo pour montrer une triche mais je l'ai fait comme un imbécile et maintenant voila mon compte fermée. S'il vous plait laisser moi une deuxième chance

You already did it and are good now. The site does not reopen the closed account

Martin_Stahl
DJchss wrote:

hey dude how do i get my acc back? the name was @Beginnernoobman , i dont even cheat, i have the fen and pgn from my last game because i played good and i wanna analyze it to lichess because i dont have diamond pass... (i am black and i beat white)

...

The email address associated with the closed account should have received information about the closure and the options available.

FrancuskiPiun
Martin_Stahl wrote:
FrancuskiPiun wrote:

My Chess.com Closed Account is .... - no idea why. I had a lot of wining, but with low acuracy and not consistent. I did for a month puzzles every day and got that result. There is a year sub on it. I got the screen message: Please check your email for a message from Chess.com with more info on why your account was closed and the next steps for you to take. If you don't have an email like that, please check your spam and junk folders. - Well, the PROBLEM is there is NO any email from chess.com anywhere to be found. Bot just say to look it in the spam and junk. It is NOT there. Where to write, what to do now??

You can use the support tool in the menu and if it doesn't offer to transfer to staff, try something like contact an agent 

I never got reply to this day!!

Martin_Stahl

Did the tool say you would?

Martin_Stahl
wrote:

please help me restore my account @ZiadAbulazm - Chess Profile - Chess.com i filled the form and nothing happened for 2 days

You can't recover that account.