How to Send in a Support Ticket
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Here is the Help & Support page:
https://support.chess.com/
This is where you will find all of the FAQs on the site and the answer to most of your questions
.
If you're unable to find an answer, send in a support ticket!
Look on the top right of the Help page, you'll see "Contact":
This will bring you to the page where you can pick the category and describe your issue.
Here's the link:
https://support.chess.com/customer/portal/emails/new
Click the drop-down arrow and select a category.
Fill out the contact information and describe your concern with as much detail as possible to 'help us help you'.
Our aim is to respond to all support tickets within 1-2 days depending on holiday hours!