I didn't receive membership after payment - Chess Forums

CivilPlay20

Aug 19, 2023

0

#1

problem solved, You can delete this thread.

justbefair

Aug 19, 2023

0

#2

CivilPlay20 wrote:

My Revolut denied automatic payment marked it as a fraud, so then Mike from Chess.com sent me manual link do pay on paypal (with logo of chess.com, everything was legal) and I paid on wednesday and I sent confirmation to Mike. Since then no answer from him and I didn't receive my membership. Do I need to start chargeback procedure on my MasterCard?
Have I been scammed?

It sounds like you are just waiting for support to handle your payment problem. Mike is definitely a staff member. It is not a scam.

CivilPlay20

Aug 19, 2023

0

#3

Yeah, but why does he ignore me? I paid him on wednesday and still I don't have my membership!

PegKnights

Aug 19, 2023

0

#4

justbefair wrote:

CivilPlay20 wrote:

My Revolut denied automatic payment marked it as a fraud, so then Mike from Chess.com sent me manual link do pay on paypal (with logo of chess.com, everything was legal) and I paid on wednesday and I sent confirmation to Mike. Since then no answer from him and I didn't receive my membership. Do I need to start chargeback procedure on my MasterCard?
Have I been scammed?

It sounds like you are just waiting for support to handle your payment problem. Mike is definitely a staff member. It is not a scam.

Are we sure that this is not a scam? Just want to make sure

https://support.chess.com/article/1251-how-can-i-stay-safe-on-chess-com

justbefair

Aug 19, 2023

0

#5

PegKnights wrote:

justbefair wrote:

CivilPlay20 wrote:

My Revolut denied automatic payment marked it as a fraud, so then Mike from Chess.com sent me manual link do pay on paypal (with logo of chess.com, everything was legal) and I paid on wednesday and I sent confirmation to Mike. Since then no answer from him and I didn't receive my membership. Do I need to start chargeback procedure on my MasterCard?
Have I been scammed?

It sounds like you are just waiting for support to handle your payment problem. Mike is definitely a staff member. It is not a scam.

Are we sure that this is not a scam? Just want to make sure

https://support.chess.com/article/1251-how-can-i-stay-safe-on-chess-com

I am a moderator. I don't have access to a lot of Chess.com internal systems. However, I can see that a staff member is involved. I have put in my own inquiry to try to find out what is happening.

IIn the meantime, I feel confident that things will be cleared up and that there is no scam involved.

Martin_Stahl

Aug 19, 2023

0

#6

CivilPlay20 wrote:

Yeah, but why does he ignore me? I paid him on wednesday and still I don't have my membership!

Staff work certain hours and days. It's possible he was off.

That said, your membership was applied around an hour ago.

pleasedontsing

Aug 20, 2023

0

#7

They handle hundreds of issues dayly too be Patient