Losing Rated Games due to Server Problems
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Jul 28, 2020
0
#2
They have to improve that ... I can’t take the ratings seriously... be nice if they reflected a player’s ability... but it doesn’t...
Jul 28, 2020
0
#3
Are live games disabled atm? I can't start new one, I don't know if this is server side or mine.
If the server goes out, the game is aborted.
Jul 28, 2020
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#7
Last week I lost a game due to server going down and never got a rating refund I had a winning position and the server went down on my move
The servers just went down when I had forced mate in 3, hopefully it won't mark it as a defeat!
Me sacaron los puntos de una partida que estaba ganando y lo peor es que la partida no figura en el registro, porque se cayó el servidor
Sherman1495 : Al momento se ha pasado eso? Para mi, he ganado la partida porque tenia mas tiempo que mi oponente.
Apr 12, 2021
0
#12
I am in the same boat re: losing on time due to a server crash. Anyone know if chess.com has ever issued rating refunds/record adjustments in these instances?
ajl721x wrote:
Just happened to me today in a winning position. Lost points for it. Disgusting.
Why does it matter? How is such a minor inconvenience disgusting?
It matters because it’s irritating to lose points if you’re in winning position but the server craps out on your turn and you lose because it says “game abandoned,” which is what it did to me.
It usually cancels the games. And why do a couple of points matter at all?
Dec 21, 2021
0
#16
That just happened to me earlier. It said my opponent had disconnected and I would get the game, so I just watched his clock tick down and then suddenly I was informed I had lost on time!! I put in a bug report, got a very quick response, and I think they are going to reinstate the points possibly, but I haven't had a further update yet. Still they must be really busy if they get an outage like that.
Vullpwn wrote:
do they give rating back or not?
When, regarding what?
Oct 24, 2022
0
#19
Vullpwn wrote:
If you're winning and the server crashes? I was +6 and it crashed, Have asked for rating. Do you think they'll give it?
You can ask, but as far as I'm aware, there haven't been any issues today with the server.
It would be nice if this site just aborted the game if there was a server outage rather than giving the win to whoever disconnects last because losing rating points to something out of my control is very annoying.