I wonder if you read the blog posting on Monday.
https://www.chess.com/blog/CHESScom/chess-is-booming-and-our-servers-are-struggling
I thought they were very apologetic and asked for your patience.
Lost a game due to database overload!
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So why do I get penalized for their service outage? That is the only question I wish someone can answer. And do you think losing a game due to their service outage is fair to me?
Jan 25, 2023
0
#5
letsmateout wrote:
So why do I get penalized for their service outage? That is the only question I wish someone can answer. And do you think losing a game due to their service outage is fair to me?
Open a ticket with support with a link to the game and the should be able to provide a rating refund.
https://support.chess.com/article/346-contact-us
Im just playing daily games until the database is fixed and would recommend doing the same
If things were in my hands i would make all ganes unrated until these issues are sorted. I don't like the way chess.com is handling the situation.
Is chess.com doing anything to prioritise paying subscribers above non-paying members? It doesn't look like it. And having paid a yearly subscription in December makes me feel ripped off.
pgfaller wrote:
Is chess.com doing anything to prioritise paying subscribers above non-paying members? It doesn't look like it. And having paid a yearly subscription in December makes me feel ripped off.
I'd say it's more likely to get an extension of your subscription.
Jan 26, 2023
0
#11
pgfaller wrote:
Is chess.com doing anything to prioritise paying subscribers above non-paying members? It doesn't look like it. And having paid a yearly subscription in December makes me feel ripped off.
I haven't seen anything posted. I imagine that any decisions will likely happen after things are stable again so the extent of the impact is more known.
lost one game today and yesterday because of overloading, thinking about changing platform to play now ...
Just "lost" this game due to server crash when I had mate in freaking 5! Being diamond member just adds insult to the injury...
https://www.chess.com/analysis/game/live/69086094907?tab=review
pgfaller wrote:
Is chess.com doing anything to prioritise paying subscribers above non-paying members? It doesn't look like it. And having paid a yearly subscription in December makes me feel ripped off.
Same.
Yeah , I'm about to go back to lichess until servers recover. I just renewed my diamond membership and regret it. This is not something to expect when you pay a yearly subscription. I do understand, however, they may experience issues like any other website. Still frustrating.
I thinking about canceling my paying membership since they can't update my database. I'm trying new openings but can't monitor my results.
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So, I lost this game (https://www.chess.com/game/live/68398902133) due to your server overload. I got the page where it says database overload. And when I tried to refresh, I had already lost the game! This was my third game against this opponent. I had lost the first two. I was up by quite a lot in this game and then your stupid database crashes! I would have been fine with the game being abandoned. But why did I LOSE? Why wasn't the game just abandoned? Thank You very much Chess.com. Next year, I'll be happy with ads on my page. That way I'll have nothing to complain for as a free user.