Sorry, I don't know.
password recovery
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Mar 8, 2020
0
#3
Do you have more than one email? Because if so, you may be signed into a different one
Dang I wish I knew dude, sorry I dunno how to help! I would if I could though q=)
jdh1 wrote:
so i forgot my password, and i need to reinstall the app, so i tried to send myself a password recovery email. it seems the email did not go through. i checked all my folders, everything. anyone have an idea of what that might be?
How did you post this without knowing password?
Are you trolling?
RedGirlZ wrote:
Didn't u read what he wrote? He wants to re-install the app, but he needs to log out before doing that.
@RedgirlZ, Ah , I see your point!
You know a lot about chess.com.
Would you consider to be a mod?
RedGirlZ wrote:
Go into settings and check what email your account is connected to. Check here: https://www.chess.com/settings
It's the 4th line down, under "last name" it'll tell you what current email your account is connected to. If it's connected to an email you have no access to send a report ticket to staff for help immediately here: https://support.chess.com/article/346-contact-us
Click the big orange box saying "Contact us" and a little box will pop up. Change the category to "my account" and start filling out your info including what email you want them to respond to, then start typing out your issue for them.
i already checked which email is connected to the account, but the password recovery didn't send an email to that account, which i am absolutely positive i checked all the folders of that account.
drmrboss wrote:
jdh1 wrote:
so i forgot my password, and i need to reinstall the app, so i tried to send myself a password recovery email. it seems the email did not go through. i checked all my folders, everything. anyone have an idea of what that might be?
How did you post this without knowing password?
Are you trolling?
yeah, basically, i can't type anything when I'm using chess.com. i am currently typing this is in the Google search box, which i will copy all of it when I'm done and paste it into this forum. i asked some people, and they told me that the only way to fix this is to uninstall the app and then reinstall it. the problem is that I don't know my password, and that's why i want to recover it
Minus 99 points one game WTF
Mar 9, 2020
0
#14
Do you have a different email?
because you can switch it and try sending the password recovery into that email...
Mar 9, 2020
0
#15
jdh1 wrote:
so i forgot my password, and i need to reinstall the app, so i tried to send myself a password recovery email. it seems the email did not go through. i checked all my folders, everything. anyone have an idea of what that might be?
Open a ticket to support.
Brudo_the_Chess_King wrote:
Do you have a different email?
because you can switch it and try sending the password recovery into that email...
yes, i have a different email, but I can't change the email without my password
Martin_Stahl wrote:
jdh1 wrote:
so i forgot my password, and i need to reinstall the app, so i tried to send myself a password recovery email. it seems the email did not go through. i checked all my folders, everything. anyone have an idea of what that might be?
Open a ticket to support.
ok
so i forgot my password, and i need to reinstall the app, so i tried to send myself a password recovery email. it seems the email did not go through. i checked all my folders, everything. anyone have an idea of what that might be?