Premium subscription didn’t unlock unlimited puzzles or bots
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I just paid for a platinum membership, and the puzzles and bots are not unlocked
Jun 14, 2021
0
#2
RhesusMonkk wrote:
I just paid for a platinum membership, and the puzzles and bots are not unlocked
I'm not seeing premium on your account. If you purchased through one of the apps, there are some manual steps staff have to take to apply it to your account.
I purchased gold through the iPhone app a few months ago, and didn’t get upgraded. Just now I upgraded to platinum to see if that would get it going, but I didn’t get the unlocks. Please advise regarding the manual steps. Thanks!!
Jun 14, 2021
0
#4
RhesusMonkk wrote:
I purchased gold through the iPhone app a few months ago, and didn’t get upgraded. Just now I upgraded to platinum to see if that would get it going, but I didn’t get the unlocks. Please advise regarding the manual steps. Thanks!!
It can potentially take a few days to get applied when purchased through the app stores. It just depends on if the account here matches the app store account and whether the site has more work to track the connection down.
You could open a tick with support but it's likely that premium will be applied by the time they get to to the ticket.
https://support.chess.com/article/346-contact-us
May 10, 2023
0
#5
Hi, I just upgraded to platinum membership, for unlimited puzzles, but my app does not recognize it and asks me to upgrade again, please fix this for me.
May 10, 2023
0
#6
gwinter2714 wrote:
Hi, I just upgraded to platinum membership, for unlimited puzzles, but my app does not recognize it and asks me to upgrade again, please fix this for me.
If you're on iOS, double check your subscriptions and if the app store is tied to a different account than the the account for chess.com, it may have applied to a different email.
You may want to check with support directly:
https://support.chess.com/article/346-contact-us