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Problem buying a premium as gift

Please send in a ticket to the billing department. Here is a link:
http://support.chess.com/Tickets/Submit
Please include the username or email address you're trying to upgrade.
Thanks!
Hi, I am trying to buy a premmium membership to my brother by following the steps "Looking to get a Gift Membership for someone else? Click here!" but when I click "OK" the page refreshs to my own account and nothing happens.
If someone could help me... Thanks!