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Puzzle tiers glitching on mobile app

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dginz
dginz
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Jan 16, 2025
0
#1

Puzzle tiers glitching and not working properly on the Chess.com mobile app. It keeps going to random tiers and not advancing at all. Also impossible to reach technical support. Is this a known bug? If so would be helpful to know 

Martin_Stahl
Martin_Stahl
Moderator
Jan 16, 2025
0
#2
dginz wrote:

Puzzle tiers glitching and not working properly on the Chess.com mobile app. It keeps going to random tiers and not advancing at all. Also impossible to reach technical support. Is this a known bug? If so would be helpful to know

It's a bug for members that have previously prestiged. Staff are working on it.

dginz
dginz
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Jan 18, 2025
0
#3

Thanks for letting me know!

Martin_Stahl
Martin_Stahl
Moderator
Jan 22, 2025
0
#4

This has been fixed now for those impacted.

It's possible that it may drop you back to Wood 1 but should quickly get you to the correct place with a few correctly solved puzzles (depending on how many puzzles were completed while the bug was happening)

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