Puzzles doesn’t recognize my subscription. - Chess Forums

Traveller2810

Sep 24, 2022

0

#1

Hi. I have a Gold subscription which is valid until the 21st of October. I have had a Platinum subscription for a couple of months and have never faced any issues. So you see, the problem is the puzzle mode doesn’t see my subscription. It asks me to upgrade, even though I have one and all other features are working fine. Could someone please help? Appreciate in advance.

NeilChurchill

Sep 25, 2022

0

#2

I have gold subscription too valid until Aug 2023 and I have exactly the same issue.

Puzzle mode tells me I've reached my daily limit - do I want unlimited puzzles ? - Upgrade now.

I click the button and it tells me I'm a Gold member and have unlimited puzzles.

My little badge my my avatar has also disappeared.

NeilChurchill

Sep 25, 2022

0

#3

Update - This problem is only on my iPad. Desktop computer seems fine.

Martin_Stahl

Sep 25, 2022

0

#4

Traveller2810 wrote:

Hi. I have a Gold subscription which is valid until the 21st of October. I have had a Platinum subscription for a couple of months and have never faced any issues. So you see, the problem is the puzzle mode doesn’t see my subscription. It asks me to upgrade, even though I have one and all other features are working fine. Could someone please help? Appreciate in advance.

If you bought your membership prior to September 1st or got it early on that day but via the apps, you have the old Gold plan and pricing that does not include unlimited Puzzles.

https://support.chess.com/article/4566-september-1st-plan-changes

Martin_Stahl

Sep 25, 2022

0

#5

NeilChurchill wrote:

Update - This problem is only on my iPad. Desktop computer seems fine.

Make sure you have the newest version of the app. The app was updated to take advantage of the plans. If you are in the newest version available for your device, and you don't have the feature set, it's possible the iOS version doesn't support the newer app version.

NeilChurchill

Sep 25, 2022

0

#6

Hi Martin,

I have latest iPadOS (15.7) and the latest app version 4.0.12.

I should have unlimited puzzles on Gold level. It was working previously.

Martin_Stahl

Sep 25, 2022

0

#7

NeilChurchill wrote:

Hi Martin,

I have latest iPadOS (15.7) and the latest app version 4.0.12.

I should have unlimited puzzles on Gold level. It was working previously.

It's possible something happened with old plans that included unlimited puzzles interacting with the new plans. I'm asking about it.

Martin_Stahl

Sep 25, 2022

0

#8

NeilChurchill wrote:

Hi Martin,

I have latest iPadOS (15.7) and the latest app version 4.0.12.

I should have unlimited puzzles on Gold level. It was working previously.

Staff is saying your plan is the classic gold with 25 a day. Can you test on web and do more than 25 that doesn't include pending puzzles?

NeilChurchill

Sep 26, 2022

0

#9

Hi Martin,

Tested Web and yes, it stops after 25.

Yesterday, the app puzzles had stopped (guessing I hit the 25 limit) but the web puzzles were still allowing access.

I'm guessing the web is not syncing puzzle counts with the app?

Okay, my classic gold is limited to 25 per day, at least this is confirmed.

Thank you.

Martin_Stahl

Sep 26, 2022

0

#10

It's possible to get more than 25, if some of them are in a pending state.

littilbit

Mar 2, 2023

0

#11

I have the gold plan and it's a pretty recent purchase. I upgraded my phone and lost the ability to play puzzles. When I click on Play, I get the popup to upgrade. My subscription is good until September 2023. I need chess.com to fix this and I've tried everything I know how to do without success. Come on chess.com Let's go! I want play!