refund membership money

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Sta4y

I forgot about the free trial and I didn't cancel it , and 60$ was charged from my bank account , I cancelled the membership now and I want to get my money back

Martin_Stahl
Tolalayyy wrote:

I forgot about the free trial and I didn't cancel it , and 60$ was charged from my bank account , I cancelled the membership now and I want to get my money back

You'll need to contact support directly.

https://support.chess.com/collection/343-contact-us

Sta4y

I waited over a day and no response, is that a normal thing and I just need to wait?

Martin_Stahl
Tolalayyy wrote:

I waited over a day and no response, is that a normal thing and I just need to wait?

It can take 2-3 days on average but may be a little longer due to the holidays and high ticket loads.

Sta4y
Martin_Stahl wrote:
Tolalayyy wrote:

I waited over a day and no response, is that a normal thing and I just need to wait?

It can take 2-3 days on average but may be a little longer due to the holidays and high ticket loads.

Its 2 day now , is there any holiday going right now or tomorrow ? And does they work also at the weekends?

Plz give me an answer

Martin_Stahl
Tolalayyy wrote:
Martin_Stahl wrote:
Tolalayyy wrote:

I waited over a day and no response, is that a normal thing and I just need to wait?

It can take 2-3 days on average but may be a little longer due to the holidays and high ticket loads.

Its 2 day now , is there any holiday going right now or tomorrow ? And does they work also at the weekends?

Plz give me an answer

It's the Christmas and New Year's holidays so there are staff taking time off. There are staff that work weekends as well.

They will respond, it just might take longer than expected.

Sta4y
Martin_Stahl wrote:
Tolalayyy wrote:
Martin_Stahl wrote:
Tolalayyy wrote:

I waited over a day and no response, is that a normal thing and I just need to wait?

It can take 2-3 days on average but may be a little longer due to the holidays and high ticket loads.

Its 2 day now , is there any holiday going right now or tomorrow ? And does they work also at the weekends?

Plz give me an answer

It's the Christmas and New Year's holidays so there are staff taking time off. There are staff that work weekends as well.

They will respond, it just might take longer than expected.

Ok thanks.