Refundd

Hi,

I was on a 7 days trial period and forgot to cancel. I was billed a yearly plan 128€. I contacted support five days ago and still no answer yet. The bot tells me to cancel my subscription through a link but the page I’m directed doesn’t mention anything about refund. It only lust the advantages I’d loose…Has anyone encounter the same situation? Any clu on what to do ? 

Thank you

And just now, seconds after posting the above my subscription has been canceled abruptly !?

Actually I just received a email from support desk:

Hello,

As you have requested, I have refunded this recent charge in full to your account and have cancelled your membership. You will NOT be billed again.

Please note that the refunded amount can take up to 3 to 5 business days to be reflected in your account balance.

We sincerely appreciate your understanding in this matter. Please feel welcome to reach out to me with any questions you may have or if you wish to re-subscribe and I would be more than happy to help.


Best wishes,

The cancelling and billing processes could be improved to these kind of situations.

Thanks for the team at Chess.com !