If you dig down into the fine print, you'll see the 30 day only refers to first time subscribers. Are you a first time subscriber?
Refunds
If you are not satisfied, please contact Member Support. All first-time subscriptions are given a 30-Day Money Back Guarantee except those purchased through iTunes/Apple. Once a member has received a
That's from the Terms of Service; click Legal down by the green pawn. Hope it works out for you.
Did you manage to get a refund? I just went through the same problem and I think it is VERY WRONG for them to set auto-renewal by default. I will cancel the bill with the credit card company right now.
It can take a few days but I haven't heard of anyone having problems getting refunds if they open a ticket.
But it is clearly marketed as a subscription and clear that it auto-renews unless cancelled.
Need help. Did not notice that my free trial will end today. Please refund back my money $99. I have cancelled the subscription.
Need help. Did not notice that my free trial will end today. Please refund back my money $99. I have cancelled the subscription.
Go to Help --> Billing Issues, and the Support team will help you sort out the issue.
Dear chess.com staff!
I've sent two support tickets already, but to no avail, I got no response whatsoever although 24 hours passed each time. I would like to have a refund of my 1 year membership payment which was processed on March 27, 2015 since there is a 30 days money back guarantee policy. I really hope this post gets some attention from the staff!