Showing offline?

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SonseearaeL

I have just signed up for my first live game - part of a tournament for under 1200 ratings.  When it began, we received a message that we've received a 0-point bye because we were shown as offline.  Since we're obviously online, could someone help us to understand what we are doing wrong please?

Martin_Stahl
SonseearaeL wrote:

I have just signed up for my first live game - part of a tournament for under 1200 ratings.  When it began, we received a message that we've received a 0-point bye because we were shown as offline.  Since we're obviously online, could someone help us to understand what we are doing wrong please?

 

You need to make sure you're still in the Play interface and have it in the foreground. If it happens a lot, refreshing a minute or two before the start will verify you didn't get disconnected from the live server process as well.