Stuck at Level 6 in Legend Puzzle Path

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SmoothGarbage

Hi,
I've been enjoying the Puzzle Path feature in the chess.com Android app and recently reached the "Legend" tier. However, I noticed that after reaching level 6 within the "Legend" section, the points I earn from solving puzzles no longer make me progress along the path. It seems I'm stuck, and I'm unsure if this is a bug or if there's something I'm missing.
Could someone clarify this or provide assistance?
Thanks in advance!

Martin_Stahl
SmoothGarbage wrote:

Hi,
I've been enjoying the Puzzle Path feature in the chess.com Android app and recently reached the "Legend" tier. However, I noticed that after reaching level 6 within the "Legend" section, the points I earn from solving puzzles no longer make me progress along the path. It seems I'm stuck, and I'm unsure if this is a bug or if there's something I'm missing.
Could someone clarify this or provide assistance?
Thanks in advance!

The points should still be accumulating and it's just a bug in the bar filling up. It will eventually jump to the end and you'll move to the next step

SmoothGarbage

Thank you, Martin, for your kind reply.
As a matter of fact, after two days of being stuck, the bar started to fill up again today, and I was able to advance to the next step.
Thank you again!

aitzgorri

Same thing happens to me.

Still not sorted.

Martin_Stahl
aitzgorri wrote:

Same thing happens to me.

Still not sorted.

The bar may look like it's stuck but you're still getting points and will move to the next step when you have enough.

SmoothGarbage

I'm sadly experiencing a new issue with the Puzzle Path.
The path went crazy during the last few puzzle I've solved, jumping between levels (wood to stone to bronze, etc with each puzzle solved) and now my path got reset to wood level 1 and my pawn returned to wood too, although I've already successfully completed the entire path once.
Can anyone help?
Thank you!

Martin_Stahl
SmoothGarbage wrote:

I'm sadly experiencing a new issue with the Puzzle Path.
The path went crazy during the last few puzzle I've solved, jumping between levels (wood to stone to bronze, etc with each puzzle solved) and now my path got reset to wood level 1 and my pawn returned to wood too, although I've already successfully completed the entire path once.
Can anyone help?
Thank you!

How are you accessing the feature? You may have prestiged again. I know what you described can happen if you get points added to your total by staff; did you open a ticket with about a problem with your points previously?

BlueHen86
SmoothGarbage wrote:

I'm sadly experiencing a new issue with the Puzzle Path.
The path went crazy during the last few puzzle I've solved, jumping between levels (wood to stone to bronze, etc with each puzzle solved) and now my path got reset to wood level 1 and my pawn returned to wood too, although I've already successfully completed the entire path once.
Can anyone help?
Thank you!

Same thing happened to me a few hours ago.

SmoothGarbage

Thanks Martin for your reply!
My points seem to be right, but I'm currently stuck at wood level 1, wood pawn.
When the problem started I was ending the last wood level for the second time (I had a stone pawn). Then I jumped through levels with only 4 or 5 puzzles solved and then I was back at wood level 1.
I opened the thread you're reading and a ticket regarding the same issue.
I only use the chess.com app on Android phone.

Martin_Stahl
BlueHen86 wrote:
SmoothGarbage wrote:

I'm sadly experiencing a new issue with the Puzzle Path.
The path went crazy during the last few puzzle I've solved, jumping between levels (wood to stone to bronze, etc with each puzzle solved) and now my path got reset to wood level 1 and my pawn returned to wood too, although I've already successfully completed the entire path once.
Can anyone help?
Thank you!

Same thing happened to me a few hours ago.

Android or iOS app?

That-doodler420
#6 same here.
SmoothGarbage
Martin_Stahl wrote:
BlueHen86 wrote:
SmoothGarbage wrote:

I'm sadly experiencing a new issue with the Puzzle Path.
The path went crazy during the last few puzzle I've solved, jumping between levels (wood to stone to bronze, etc with each puzzle solved) and now my path got reset to wood level 1 and my pawn returned to wood too, although I've already successfully completed the entire path once.
Can anyone help?
Thank you!

Same thing happened to me a few hours ago.

Android or iOS app?

Android app

BlueHen86
Martin_Stahl wrote:
BlueHen86 wrote:
SmoothGarbage wrote:

I'm sadly experiencing a new issue with the Puzzle Path.
The path went crazy during the last few puzzle I've solved, jumping between levels (wood to stone to bronze, etc with each puzzle solved) and now my path got reset to wood level 1 and my pawn returned to wood too, although I've already successfully completed the entire path once.
Can anyone help?
Thank you!

Same thing happened to me a few hours ago.

Android or iOS app?

iOS

Cshbil

The same problem happened to me right now. Everything is normal in the web beta version, but the bar is stuck in the android version.

Cshbil

The problem has been fixed by itself. Unfortunately, we are playing a level for nothing. I solved the puzzle on mobile by checking it with the web version.When I reached the limit of the bar on the web version, I continued on mobile but the level did not increase but returned to normal and the bar is now full.

BlueHen86

The problem has not been fixed. I am not being credited for several levels that I had passed earlier. My pawn no longer shows the upgrade that comes with being 'prestiged'.

Martin_Stahl

Staff are aware of the issue and it should only be impacting members that have prestiged at least once

BlueHen86
Martin_Stahl wrote:

Staff are aware of the issue and it should only be impacting members that have prestiged at least once

Thank you for your response.

BlueHen86
Martin_Stahl wrote:

Staff are aware of the issue and it should only be impacting members that have prestiged at least once

Any idea if they are working on fixing it? Not only have I been reset to the beginning, I can not advance. I am accruing points, but the advancement bar isn't moving.

Cshbil

I'm in the same situation right now. It's very annoying.