I absolutely agree with you peepoShocked. Having been a member for many years, I can attest to the drop in customer service. If you actually get ahold of someone (good luck), they know nothing about chess and and you get a generic customer service answer like......."I will refer that problem to someone else." I just made another post that I've noticed that they have slacked on catching cheating players lately as well. Really disappointed in Chess.com right now. Seriously thinking about Lichess only if they don't up their game. Pretty sad when a completely free site is almost better than Chess.com.
Support has gotten a lot worse
Sort:
Dec 26, 2024
0
#3
Their bot support sucks.
It cant help me and I cant contact an actual human support
Dec 26, 2024
0
#4
AuroraSentinel wrote:
Their bot support sucks.
It cant help me and I cant contact an actual human support
In the support tool be sure to be very specific on what you need and provide all pertinent details. If the tool does not provide an answer that fixes your situation and doesn't offer to open a ticket the try something like contact an agent
Dec 26, 2024
0
#5
2025Chess2025 wrote:
Look at their diamond membership. They only care about money. A person has to pay 10/month if they get a single diamond, but they allow groups of four to get 4.17 per person. They only care about the mighty dollar, not the individual chess player who wants to improve. Look at the prices, do the math and compare. https://www.chess.com/membership?c=navbar
The Friends and Family option is newer but it's not really any different than buying products in bulk and getting lower per unit pricing.
Martin_Stahl schreef:
AuroraSentinel wrote:
Their bot support sucks.
It cant help me and I cant contact an actual human support
In the support tool be sure to be very specific on what you need and provide all pertinent details. If the tool does not provide an answer that fixes your situation and doesn't offer to open a ticket the try something like contact an agent
Ive just opened posted a topic about this. ITS IMPOSSIBLE to get in touch with a human. That contact an agent button in the AI chatbot box doesnt even work. After you click contact a live agent you get a respons from the AI bot that someone will reach you within 1-3 days. Ive been waiting for 1 month now. Disgusting.
Dec 28, 2024
0
#7
2025Chess2025 wrote:
The bulk analogy is faulty. An individual only needs one account. Things like toilet paper, canned food, and pens an individual can make use of in bulk. If someone pays $50 for a year with no refund if they want to cancel, chess.com still gets $200 per 4 members. The individual shouldn't be punished 2.5 times the monthly cost.
That feature isn't meant for multiple people to make separate payments but primarily for a family. How it would work with friends would be up to them how they handle the potential of one of them to no longer participate.
Jan 26, 2025
0
#8
Martin_Stahl hat geschrieben:
AuroraSentinel wrote:
Their bot support sucks.
It cant help me and I cant contact an actual human support
In the support tool be sure to be very specific on what you need and provide all pertinent details. If the tool does not provide an answer that fixes your situation and doesn't offer to open a ticket the try something like contact an agent
I did. They sent an email sending their "sincerest apologies". And thats it. No chat, no nothing.
Jan 26, 2025
0
#9
AuroraSentinel wrote:
Martin_Stahl hat geschrieben:
AuroraSentinel wrote:
Their bot support sucks.
It cant help me and I cant contact an actual human support
In the support tool be sure to be very specific on what you need and provide all pertinent details. If the tool does not provide an answer that fixes your situation and doesn't offer to open a ticket the try something like contact an agent
I did. They sent an email sending their "sincerest apologies". And thats it. No chat, no nothing.
Did it say you would receive a response in a certain number of days?
peepoShocked wrote:
Chess.com Support is suddenly terrible, you used to be able to email the support team and someone would reply to you swiftly and the team was always friendly and helpful (unlike the other leading chess website's support team), Anyways now chess.com no longer has a support email and you have to use the stupid AI bot that makes you ask the same question over and over again and there is no way to connect with a live agent??? very disappointing (update I got connected to a human after a day, who was very helpful, but still they should have an email option)
Agreed, support is very bad. That is why it took 20 days for one of my support questions to go through
same here cant get a mod help me with my main account its been closed for stalling i can't get with an actual person talk about it and they say if wont to reopen it i have to let them know but cant let them know because there is not an actual person i can talk to and the emal dose not work anymore just this dumb AI that sucks
Mar 19, 2025
0
#12
Bodiejumper1 wrote:
same here cant get a mod help me with my main account its been closed for stalling i can't get with an actual person talk about it and they say if wont to reopen it i have to let them know but cant let them know because there is not an actual person i can talk to and the emal dose not work anymore just this dumb AI that sucks
You should be able to get a ticket opened. After explaining the situation fully, if it doesn't offer to contact staff, try something like Contact an Agent
were is the button for Contact an Agent and what ticket i dont see nothing your a mod cant you help me or give me a chess.com acoount off a mod that can help why is its so hard its just unreal that's what it is every time they make an update or a change on side it makes it worse why can't i just give you a name off the account and you can help me out but no cant be that easy never is
Mar 19, 2025
0
#14
Bodiejumper1 wrote:
were is the button for Contact an Agent and what ticket i dont see nothing your a mod cant you help me or give me a chess.com acoount off a mod that can help why is its so hard its just unreal that's what it is every time they make an update or a change on side it makes it worse why can't i just give you a name off the account and you can help me out but no cant be that easy never is
It's not a button st first; you would type it in.
Moderators don't have access to the support system.
Chess.com Support is suddenly terrible, you used to be able to email the support team and someone would reply to you swiftly and the team was always friendly and helpful (unlike the other leading chess website's support team), Anyways now chess.com no longer has a support email and you have to use the stupid AI bot that makes you ask the same question over and over again and there is no way to connect with a live agent??? very disappointing (update I got connected to a human after a day, who was very helpful, but still they should have an email option)