UNABLE TO DELETE MESSAGES

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spikestars

Hi staff,


I am unable to remove the messages in my chess inbox even after selecting them and deleting them. Please let me know when this bug is fixed.

 

Note: It is not my own computer as I tried it out on several devices.

 

Thanks!

LadyWolf

We're very sorry, there were some UI changes required in preparation for v3; messages currently can't be deleted.  

spikestars

Thanks Blackenne! Looking forward to V3!

p1w69

Ah superb. Please ignore the post I started on this very subject mr mod

 

Thanks

wishiwonthatone

I'm using V5 and i haven't had this problem. However I haven't had any messages so......

adamplenty

I wonder how many tickets have been submitted about this?

BryPin

Other posts put the date to be able to delete some time in August---ish. What scares me is no year was given. Surprised lol

RonaldJosephCote

                      This is now the 4th thread on this issue.

adamplenty
RonaldJosephCote wrote:

                      This is now the 4th thread on this issue.

I think there are a lot more than 4 threads!

AnishBhargava

I cannot delete messages

adamplenty
AnishBhargava wrote:

I cannot delete messages

Nobody can. They're working on the update to the site.

spikestars

Would be great if they could get it some very soon! I've got over 20 spam messages I can't delete!

adamplenty

They appear to have removed the non-functional delete function.

JamieDelarosa

Naomi replied:

Hello Jamie,

I’m very sorry for the inconvenience, we recently had to make some changes to the messaging system in preparation for the new site version release. Messages for the time being will not be shown as deleted but they will auto-delete once the messaging system is integrated completely. Everything will go back to normal when v3 is released :)

I’m recalling now that I responded to you in the forums!

What I didn’t tell you in the forums is the auto-deletion, so anything you “delete” now, will just poof away when it’s updated :)

Have a lovely day Jamie!


Naomi (Blackenne)
Member Support

RonaldJosephCote

                        auto-deletion   poof away    Can't we do that to SOME members ??      I'm a paying member.  I demand you supply us with 5 cans of bull-shit remover.

adamplenty
RonaldJosephCote wrote:

                        auto-deletion   poof away    Can't we do that to SOME members ??

I think there is an auto-deletion system for members, come to think of it... I remember someone's account getting closed because he was posting things too fast, or something like that.

RonaldJosephCote

                      OK,  here's the message I just got from Erik.  We at Chess.com will NO LONGER delete messages from members WHO CAN'T LOOK AT THE MOST RECENT POST COLUMN.   Thank you for flying with Chess.com

spikestars

Whyyyyy though.

Prudentia

This is probably the tenth forum dedicated to this problem.  Does anybody even bother to look for the answer before asking?

adamplenty
Prudentia wrote:

This is probably the tenth forum dedicated to this problem.  Does anybody even bother to look for the answer before asking?

Lots more than 10 (not counting this one):


http://www.chess.com/forum/view/help-support/messages-no-delete
http://www.chess.com/forum/view/help-support/why-my-messages-are-not-being-deleted-anymore
http://www.chess.com/forum/view/help-support/unable-to-delete-msg
http://www.chess.com/forum/view/help-support/messages11
http://www.chess.com/forum/view/help-support/is-a-problem-on-the-site
http://www.chess.com/forum/view/help-support/bug-in-deleting-messages
http://www.chess.com/forum/view/help-support/inbox
http://www.chess.com/forum/view/help-support/cannot-delete-messages
http://www.chess.com/forum/view/help-support/super-message
http://www.chess.com/forum/view/help-support/undeletable-message
http://www.chess.com/forum/view/help-support/message-handling
http://www.chess.com/forum/view/off-topic/delete-of-messages
http://www.chess.com/forum/view/suggestions/removing-messages-doesnt-work
http://www.chess.com/forum/view/suggestions/erase-messengers
http://www.chess.com/forum/view/community/i-am-unable-to-delete-messages
http://www.chess.com/forum/view/community/i-cant-delete-messages
http://www.chess.com/forum/view/general/anyone-besides-me-having-a-problem-deleting-priviate-messages

http://www.chess.com/forum/view/help-support/unable-to-delete-my-messages

http://www.chess.com/forum/view/help-support/message-deletion