Unable to register

Sort:
TLTheLegend

I was helping my friend register an account, but he could not get past the username screen. Every time he clicked continue after entering a username, it went back to the registration screen and started over again.

I have cleared both the cache and cookies; neither seems to work. It happens both on mobile (Android, Kiwi Browser) and computer (Windows, Google Chrome)

Martin_Stahl
TLTheLegend wrote:

I was helping my friend register an account, but he could not get past the username screen. Every time he clicked continue after entering a username, it went back to the registration screen and started over again.

I have cleared both the cache and cookies; neither seems to work. It happens both on mobile (Android, Kiwi Browser) and computer (Windows, Google Chrome)

Does the username screen give the green check?

Martin_Stahl

Also, are they using your device on your network?

TLTheLegend

Yes, the username is available, and they are using my network but not my device

Martin_Stahl
TLTheLegend wrote:

Yes, the username is available, and they are using my network but not my device

If possible they should try on a different network