When do you get a refund?

Hi, i have sent 5 mails, 1 every day, also applied for refund 2 times, i just do not get any contact from chess.com, what can i do? its urgent for me to start working, to have money, and they just charged me automatically, without asking if i want to continue the premium. 

You didn't cancel within 7 days, so they set up a subscription for you, the way they said they would. 

Now they do have a 30 day money back policy for first time subscribers, so you will get your money back. You don't need to worry about that.

But your email is in a queue of thousands of emails and they will get to it as soon as they can. There was a surge in new users late last year that has temporarily overwhelmed the staff in support.  There are literally millions of new users.

The staff are just people working like you do. No one can answer thousands of emails in a day.

I am sure they appreciate your patience.

Thanks for clarifying, so its 30 days, thats good to know, guess ill have to manage with that in mind.

Sorry, I didn't mean you will have to wait 30 days.  First time subscribers have  30 days where they can change their mind.

I hope you will get your refund much sooner than that.