Why does playing with a friend result in a ban?

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Duhbla

My friends and I recently picked up chess and we're still learning about the game.

We do have a friend who is 2,000+ elo in chess.com and he's very eager to teach us about it.

He had us play against each other for fun so he can tell us what we should and shouldn't be doing. Then one of us asked him if he'd play us and he did.

2 games in and his account got permabanned. What? Are we not allowed to play with higher elo friends??? He's also very confused and frustrated as well.

For the record, he's ranked very high in Thailand and is also a CM so he's definitely legit.

We tried contacting support but received no answer.

Can we get some help?

Martin_Stahl
Duhbla wrote:

My friends and I recently picked up chess and we're still learning about the game.

We do have a friend who is 2,000+ elo in chess.com and he's very eager to teach us about it.

He had us play against each other for fun so he can tell us what we should and shouldn't be doing. Then one of us asked him if he'd play us and he did.

2 games in and his account got permabanned. What? Are we not allowed to play with higher elo friends??? He's also very confused and frustrated as well.

For the record, he's ranked very high in Thailand and is also a CM so he's definitely legit.

We tried contacting support but received no answer.

Can we get some help?

Accounts don't get banned for playing friends, so there must be another reason.

However, only the account owner can appeal an account closure, no one else can do it for them.

Duhbla
Martin_Stahl wrote:

Accounts don't get banned for playing friends, so there must be another reason.

However, only the account owner can appeal an account closure, no one else can do it for them.

He didn't get an answer from support, which is why I started this thread.

Martin_Stahl
Duhbla wrote:

He didn't get an answer from support, which is why I started this thread.

It can take a few days for support to get the ticket and respond

SynCoz

I'm another one to support my CM friend. He played two rated with beginner friend and got ban. Worse is that he can not create new account using his PC that just got banned. So we are forced to play on another platform together.

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