Yeah eff this lol.
chess.com stopped responding to cheat reports?
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2 days ago
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#3
They are probably following the way Facebook and Co. - who removed the fact checks entirely - are already going in order to not receiving aggravations from the President. 
Next step will be to weaken the chess rules Well done America, well done! 
I just started playing on here and I get messages on a daily basis about someone cheating. Tried to reach out to ask questions but got the ai run around…lame!
Has anybody else noticed this? I'd heard they laid off a bunch of staff, which is why they now have an "AI" "chat bot" for "support", when before you could contact a real person, but I didn't expect it to extend to dealing with cheats, which is what they should be putting most of their money and staff towards, of all things.
In the past, reports were generally, not always, responded to via the default method, but there was also the option to contact support, which was useful to ensure you were getting a pair of eyes. Com's responsiveness about cheats, the most important quality for an online chess site, was always what put it over the top for me. But for this past year my reports for even blatant cases are routinely ignored, accounts that would have been banned in a few hours in the past are now still there when I check months later, and of course there's no longer the option to try push the case through to support. You just get an AI chat bot telling you to use the report button.
I'm now playing far more cheats here than I did in the past. I would never get premium just to play a bunch of cheats, I can have the experience on the better chess site for free. No idea what they're doing.