Why is chess.com so slow?

I mentioned it before and I thought most would have understood it but here it goes again. For those of you that are old enough to remember what it was to play chess on Java you would remember how it was connection driven. Those with a good connection will not suffer latency issues while those with a poor connection will unfairly pay the price.

Roll fairness an equality and time stamping offers the possibility to play chess at a more reasonable level. You move the move gets registered your opponent moves and it gets registered with their own time stamping. This feature is available here at chess.com to turn on and off. This means that if someone has around 300k and you have 25mbps your moves will not be any faster because you need to wait for your opponents move to register. So it will appear as a slow bullet game. 

Now apply that to someone that pays for a 1gig line and you come up with a mere 100 mbps then it will appear to your opponent that your moves are not fast enough. On top of this you need to account for server location and how long does it take for your machine to ping the server. All these handshakes are made -- plus the coding of the site and you end up with a faulty service.

For a flawless-ish service chess.com would have to have servers close to every single one of the users and also not allow those who don't have a connection and that seems pretty fascist. Chess.com does not have that availability and even if we all paid top price they will still be unable to do that. It is chess.com not Google.

I have 300mbps internet which should handle a simple chess game. I can play any number of much more intensive games such as starcraft 2 and overwatch with no internet issues or computer issues. Chess.com is just really having a hard time providing the bandwidth on their servers for the users it has.

Packet loss has a larger impact on connection quality than bandwidth, for the most part. In many other games or applications, some minor drops will allow the app to load from the buffer or your local client will buffer your movements/actions and just continue with little issue when reconnecting.

Chess is more realtime and the site only allows a smaller amount of lag it will forgive. Client side load and local network sharing/congestion can have an outsize impact. Then issues between you and the site can add to that.

I really wish I could figure out the speed on chess.com. I fluxate from 1300-1800 in bullet based on the lag on the site. I clear the cache, switch around to different browsers, disconnect all other streaming devices and I still lose bullet games by 30 seconds to people rated at the bottom of my range. I have a top end Alienware computer too, with extremely fast internet.

Am I missing something?

Try switching castle type from legacy to standard. It worked for me

OK, let's turn it around. All the people paying for the use of this site. For the sake of argument let's pretend the average speeds of their IC is 10mbps. Let's turn time stamping off. Now those at the high end 1.6 Gig and more per/sec will have a great latency and no issues (allegedly) those with a poor internet connection will simply loose on time. Now imagine they pay to be on the site the next thing they will do is terminate their subscription and move on to the next site.

Hikaru v/s Allireza springs to mind were the ISP battles ruined the games.

The most amazing this though is that a whole bunch of "You," are more interested in that as opposed to why does a pay site let .exe runs on their site? .exe meaning an executable file. Why does a user have the inherent ability to do that on this site? Why don't pay users demand that the coding on the site will prevent that? You know how enjoyable this site would be?

Yeah a lot of questions and not many answers.

I think Martin stahl is lying for many reasons. 1. He is claiming it is your problem. By the way chess.com is definately not taking this problem seriously because they never refund me even when it is their problem. 2. He has not taken this problem seriously because they don’t refund people. 3. If he were to take this seriously I do not think that he is going to give a fairly short answer. 4. Personally I disconnect every 3 to 4 days which is insane. A website that takes disconnection seriously would not ever have this issue. I do not want Martinstahl to respond because he is going to give the same answer to me and I don’t want that. 5. Chess.com is not buying new servers or investing money into getting new servers. This means chess.com is a stupid, FOR PROFIT company and obviously a garbage company. 6. I think that he is using AI to respond which is so lazy of him to use AI because he is not telling the truth and he is never going to tell the truth. Why am I exposing this so then people will understand what is happening and so chess.com will actually get better reviews. Also something very important chess.com is using us for their own profit which is absolutely horrible why does chess.com have to be so greedy? Also I like reading these negative things about chess.com because I am doing a project about chess.com and I need information. If you are loyal to chess.com do not respond to my message as I don’t want to read your replies which are lies because I know.

The site is constantly working on adding capacity and improving code.

I don't ever use AI to post replies. Also, when I post something, I'm not lying about things.

That is wrong because you do lie about stuff. Also why is the support so bad there is no way you are going to tell the truth

Another member disagreeing with what I post doesn't constitute me lying.

As for support, the vast majority of support interactions are good. The new support tool isn't as good, from member perspective, as the old method but hopefully that will continue to improve.

You claim that chess.com is good but chess.com is actually lying. I am 100% sure you do not want to tell the truth because you do not want to get lawsuited. This is very annoying

Well martinstahl doesn’t want to help me and he is not telling the truth. I just want the truth and not a lie. Seriously chess.com is lying to you so if people know about this then you are in trouble. If you tell the truth then you will not be in trouble but if you lie then you are in trouble

Why do I always disconnect every day now this is so trash that I quit the Swiss tournament. Also I have to refresh. What happens is that I play the game chess.com makes 5 cents and then I refresh the page like 5 times which means chess.com makes another 25 cents which means chess.com makes 30 cents in total and I pay for chess.com. Chess.com is so greedy like I disconnected as well. Like I do not know how to describe this because it is so bad.