Your 10 day trial is a scam and insured I will never buy Premium.

The other day I log into chess.com, my favorite place to play chess, and was ECSTATIC to find I was offered a 10 day trial Premium!  That is so great!  I was excited because I was not yet comfortable enough to give you my credit card info, but I really wanted to test out the benefits of premium.  I know you offer a 100% money back gaurentee, but I would prefer not to give you my credit card info.

That's when your BS 10 day trial asked me for my credit card info.  You guys are sleazy.  You offer a 100% money back gaurentee and your so called "trial" charges you if you go past 10 days.  That's scumbag tactics, and you've effective insured I will never buy premium from you.  My suggestion is do away with the credit card requirement, and actually offer a fair service to your customers.  Looking like scumbags isn't a great way for me to trust you having my credit card info, and I sure as hell am not going to buy premium with customer service like that.  I am just very upset because I was legitimately excited to have a chance to test out premium, and who knows, maybe buy premium afterwards if I thought it was worth it, but now I know.  I wouldn't trust any company that tries to trick their customers into "free" trials that you have to give your sensitive info for, when you already offer a 100% money back policy.

Just terribly disrespectful, thank you.

Then people could just make 100 accounts (as they already do) and get indefinitely many free 10 day trials.  I understand you're uneasy about giving CC info online (I am too) but it doesn't mean chess.com is sleazy : /

I agree with waffllemaster

It is not a scam.

Probably 90% (if not more) of sites that do this type of thing require a CC to start the free trial.

It is common practice.

me 2

Requiring an email would solve that issue.  Most sane humans aren't going to make 100 different emails and accounts just so they can have 10 days of premium access.  I could counter that arguement with someone repeatedly signing up for premium and cancelling on the 29th day.  Most people have multiple credit cards if need be they use seperate ones as well.

It seems as though chess.com is trying to take advantage of people and trick them into accidentilly purchasing premium.  If that wasn't the case, why wouldn't they automatically cancel the subscription and/or ask for verification to cancel instead of automatically charging them?  It's a very simple money-grabbing trick that magazines even do, it's not new..

You would be surprised. Very easy to make chessplayer01@gmail.com and start the run. 

It seems as though chess.com is trying to take advantage of people and trick them into accidentilly purchasing premium.  If that wasn't the case, why wouldn't they automatically cancel the subscription and/or ask for verification to cancel instead of automatically charging them?  It's a very simple money-grabbing trick that magazines even do, it's not new..

It is called Opt-Out Marketing and it is very common.

Being common doesn't mean it is right.  I agree that this is a sleazy tactic.  I can understand requiring something like a CC# for the trial, but I cannot agree with being billed after 10 days without consent.

It's not really a scam and common among websites who rely on generating some profit. I mean, the servers don't pay themselves, right? I think everyone gets offered that free trial as a new member, me too. If I'd have a functioning PayPal account or even a bank account to start with, I could even activate it. 

Please, do you know how many things you do that for.

You don't even realize it.

Just to clear up any confusion.  The 10 day premium trial is free and you're not charged until your trial is up.  At anytime you can write into us, (Help & Support link at the bottom of the page) cancel your trial, and not be billed. You can even write in and ask to be taken off the automatic billing. 

If you have any other questions please contact us here:

http://support.chess.com/Tickets/Submit

Chess.com asks for credit card information to prevent people from making multiple trial accounts. People can easily, and will, create fake e-mail accounts for benefits such as these.

As a testimonial, I've given them credit card information before, and I was never over-charged or cheated in any way.

It's kind of like how book clubs work. It's called negative option billing and makes it convenient for customers to "try before they buy".

If the customer doesn't like it after they try, they can cancel and are under no obligation whatsoever.

There's nothing deceptive, dispicable, degrading, deplorable or disrespectful about it.

But the OP's libelous vomit certainly makes him  look like a scumbag.